Total Quality Management
Total Quality Management studies ways how to assess and improve the overall quality of a company. The focus of the course is to improve the quality of an organization's work, through the continual improvement of internal practices.
The goal of mastering the discipline
Knowledge acquisition about the organization, assessment, management and control of the quality management process.
The skills you get
- Be able to achieve long-term commercial success by maximizing satisfaction of customers, employees and society.
Topics covered
- Quality Management Fundamentals
- Methods for assessing the level of quality
- Control in the quality management process
- Quality management methods
When instructed
- 3rd year, 1st semester
List of references and sourses
Lukmanova I. G. Menedzhment kachestva : uchebnik dlja vuzov programmy bakalavriata po napravleniju podgotovki 080200.62 "Menedzhment" / I. G. Lukmanova, E. V. Nezhnikova, 2012. - 167.
Oakland John S. Total Quality Management: the route to improving performance / John S. Oakland, 1994. - 464.
Ogvozdin V. Ju. Upravlenie kachestvom: Osnovy teorii i praktiki : ucheb. posobie / V. Ju. Ogvozdin, 2002. - 156.
Kruglov M. G. Menedzhment kachestva kak on est' / M. G. Kruglov, G. M. Shishkov, 2006. - 539.
Min'ko Je. V. Menedzhment kachestva : uchebnoe posobie dlja dlja vuzov po napravlenijam 080301 "Kommercija (torgovoe delo)", 080111 "Marketing", 100700.62 "Torgovoe delo" / Je. V. Min'ko, A. Je. Min'ko, 2013. - 268.
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